Dear Family and Friends of ITAH,
We are currently open with regular hours and doing everything we can to help pets feel better and help you navigate picking up prescriptions, food, and making appointments. Thank you for your patience and understanding.
-In order to reduce the number of people in the lobby, exam rooms and hospital, and to allow proper disinfection and cleaning, we will continue to offer alternating in-hospital appointments and curb-side appointments. The Client Service Representative will let you know what type of appointment you are scheduled for. Again, thank you for your understanding.
-Masks are required for entry into the hospital as directed by our state governing body.
-We are limiting the exam rooms to only 1 person per pet and ask that you help keep 6 feet from our doctors, assistants, and client service representatives. We will make every attempt to reduce stress and anxiety of your pet even with the restrictions of social distancing.
–For food and prescription pick up, please wait in your car and call 509-468-8387 and press Option #3 OR TEXT our business hours text number at 509-213-0100. We will deliver the order to your car. Understand we are doing the best we can to answer phone calls and respond to texts coming in as efficiently as possible. If you are directed to voice mail, please leave a voice mail and we will receive it promptly through our email service. However, we recommend that you try calling again if you are in the parking lot or text again if you have not heard from us. We are sorry for the inconvenience.
-For curbside appointments please have your small dog and cats in a carrier upon arrival.
-We are now offering an online payment option. To pay your invoice please go to www.indiantrailvet.com and click on either PayPal, PayPal Credit or Debit/Credit Card. You will be prompted to log in. If you do not have a PayPal account, you will be sent a passcode to proceed. Our staff will tell you the invoice amount and you can enter in the exact total in the price per item box. In the description box please type your full name and your pet’s name. We can still take your card and bring it back out to you but wanted to offer additional options for you.
Updates Regarding Pets and People:
Please visit AVMA.org or the CDC for the most current, accurate information regarding animal and people health.
AVMA makes the following recommendations for animal owners: Animal owners without symptoms of COVID-19 should continue to practice good hygiene during interactions with animals. This includes washing hands before and after such interactions or handling animal food, waste, or supplies. Out of an abundance of caution, and until more is known about the virus, those ill with COVID-19 should restrict contact with pets and other animals, just as you would restrict your contact with other people. Have another member of the household or business take care of feeding and otherwise caring for any animals, including pets. If you have a service animal or you must care for your animals, including pets, then wear a facemask; don’t share food, kiss, or hug them, and wash your hands before and after any contact with them.