Dear Family and Friends of ITAH,
We are currently open with regular hours and doing everything we can to help pets feel better and help you navigate picking up prescriptions, food, and making appointments. Thank you for your patience and understanding.
-In order to reduce the number of people and pets in the lobby, exam rooms and hospital, and to allow proper disinfection and cleaning, we will continue to offer alternating in-hospital appointments and curb-side appointments. The Client Service Representative will let you know what type of appointment you are scheduled for. Again, thank you for your understanding.
-Masks: In accordance with the CDC guidance and state and local regulations, employees and clients who are fully vaccinated may enter our hospital without a face mask.
*People are considered fully vaccinated 2 weeks after their second dose in a 2 dose series, or 2 weeks after a single-dose vaccine.
*Proof of vaccination is not required, except where required by law.
-We are limiting the exam rooms to only 1 person per pet and ask that you help keep 6 feet from our doctors, assistants, and client service representatives. We will make every attempt to reduce stress and anxiety of your pet even with the restrictions of social distancing.
-For food and prescription pick up, please wait in your car and call 509-468-8387 and press Option #3 OR TEXT our business hours text number at 509-213-0100. We will deliver the order to your car. Understand we are doing the best we can to answer phone calls and respond to texts coming in as efficiently as possible. If you are directed to voice mail, please leave a voice mail and we will receive it promptly through our email service. However, we recommend that you try calling again if you are in the parking lot or text again if you have not heard from us. We are sorry for the inconvenience.
-For curbside appointments please have your small dog and cats in a carrier upon arrival.
Updates Regarding Pets and People:
Please visit AVMA.org or the CDC for the most current, accurate information regarding animal and people health.
AVMA makes the following recommendations for animal owners: Animal owners without symptoms of COVID-19 should continue to practice good hygiene during interactions with animals. This includes washing hands before and after such interactions or handling animal food, waste, or supplies. Out of an abundance of caution, and until more is known about the virus, those ill with COVID-19 should restrict contact with pets and other animals, just as you would restrict your contact with other people. Have another member of the household or business take care of feeding and otherwise caring for any animals, including pets. If you have a service animal or you must care for your animals, including pets, then wear a facemask; don’t share food, kiss, or hug them, and wash your hands before and after any contact with them.