Dear Family and Friends of ITAH,
We are currently open with regular hours and doing everything we can to help your pets feel better. We value your kind words and are working hard to give the best care to your pet.
With the ever-increasing volume of pets needing care and limited veterinary resources available across the country, we ask that you be respectful to our team in the same manner that we respect you. Please respect our hospital decisions in your appointment scheduling. Our goal is to help your pet and that may mean different accommodations then you have been used to in the past. If we work together, we can accomplish what is best for your pet. Thank you kindly.
-We are a Fear Free Certified Practice. To reduce the number of people and pets in the lobby, exam rooms and hospital, to accommodate the increased volume of pet’s needing care, and to allow proper disinfection and cleaning, we will continue to offer alternating in-hospital appointments and curb-side appointments. The Client Service Representative will let you know what type of appointment you are scheduled for.
–Masks: In accordance with the CDC guidance, WA state and local regulations, employees and clients are no longer required to wear masks in indoor settings. However, if you should feel you would like to take extra precautions, please take advantage of our curbside appointment service.
–Upon Arrival: If you were scheduled for a curbside appointment or wish to wait in the car until your scheduled time for an in-house appointment to reduce anxiety in your pet, please TEXT at 509-779-8411 OR CALL 509-468-8387 and press Option #3 to notify us of your arrival.
–Curbside Appointments: Please have your small dog and cats in a carrier upon arrival. These appointments will include a check-in by our veterinary team, a full physical examination by our veterinarians and a consultation with their findings and treatment recommendations with you.
Updates Regarding Pets and People:
Please visit AVMA.org or the CDC for the most current, accurate information regarding animal and people health.
AVMA makes the following recommendations for animal owners: Animal owners without symptoms of COVID-19 should continue to practice good hygiene during interactions with animals. This includes washing hands before and after such interactions or handling animal food, waste, or supplies. Out of an abundance of caution, and until more is known about the virus, those ill with COVID-19 should restrict contact with pets and other animals, just as you would restrict your contact with other people. Have another member of the household or business take care of feeding and otherwise caring for any animals, including pets. If you have a service animal or you must care for your animals, including pets, then wear a facemask; don’t share food, kiss, or hug them, and wash your hands before and after any contact with them.